The LearningForce

Customer Service

Join us in-person either in the morning or afternoon with Nikki Freeman for Customer Service training on May 29, 2026!

Customer Service Excellence is an engaging, interactive training designed to help employees build the core skills needed to deliver exceptional service in every interaction. Through real-world scenarios, group discussions, and practical exercises, participants will learn how to communicate effectively, manage difficult situations, problem-solve with confidence, and create positive customer experiences that strengthen loyalty and trust. This program focuses on professionalism, responsiveness, and consistency, equipping employees with the tools to represent your organization at the highest level and leave a lasting impression on every customer.

Training Dates: May 29, 2026
Training Times: 8:00 a.m. to 12:00 p.m. or 12:30 p.m. to 4:30 p.m.
Training Location: State Fair Community College; Sedalia
Registration Deadline: May 22, 2026
Training Cost: $249 per person
Training Instructor: Nikki Freeman

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List of Trainees (include yourself if applicable)
First Name* Last Name* Email Address* Date of Birth* Date of Birth* Two sessions will be offered on May 29: a morning session from 8:00 a.m. to 12:00 p.m. and an afternoon session from 12:30 p.m. to 4:30 p.m. Which session will the trainee attend? Two sessions will be offered on May 29: a morning session from 8:00 a.m. to 12:00 p.m. and an afternoon session from 12:30 p.m. to 4:30 p.m. Which session will the trainee attend? Morning Afternoon Cost (internal)

***CLICK HERE TO ADD ADDITIONAL TRAINEE***

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Select this option if utilizing MISSOURI ONE START grant funds

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Refund Policy:

The college reserves the right to cancel if sufficient registration is not achieved. Every effort will be made to notify registrants by phone or email if an event is cancelled. Full refunds will be issued for events cancelled by the college.

If you need to cancel your registration, please contact our office seven (7) days before the start date to receive a full refund, less 10% service charge if payment was made by credit or debit card. Expenses such as supply fees, food costs, tour fees or other costs associated with the event besides the event fee will be refunded only if The LearningForce has not incurred those costs. If an event has a deadline, that date is also considered the cancellation deadline.

If you have a situation that warrants an override of the above policy, an explanation of the circumstances should be made in writing to The LearningForce office. The request will be reviewed to determine if a refund can be granted, and you will be notified accordingly. Refunds should be received within 30 days.

Contact Information:

Phone: (660) 530-5822
Email: thelearningforce@sfccmo.edu

The LearningForce

Customer Service

Toll Free (877) 311-7322

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